Privacy Policy

Jakex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing platform and services, including when you connect through Meta (Facebook) platforms.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment and billing information
• Marketing content and materials you create or upload
• Communications you send to us

1.2 Information from Meta/Facebook

When you connect your account through Meta (Facebook) login or grant permissions, we may collect:

• Public profile information (name, profile picture, user ID)
• Email address associated with your Meta account
• Other information you authorize us to access through Meta's API

1.3 Automatically Collected Information

We automatically collect certain information through cookies, SDKs, and similar technologies:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and local storage data
• Analytics and performance data

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-powered marketing services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• AI Processing: To process your marketing content using our AI algorithms and generate marketing materials
• Personalization: To customize your experience and provide personalized recommendations
• Communications: To send service updates, technical notices, and respond to your inquiries
• Analytics: To analyze usage patterns and improve our platform performance
• Security: To protect against fraud, unauthorized access, and ensure platform security
• Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Contractual Necessity: Processing necessary to provide our services to you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing necessary for our legitimate business interests (analytics, security, improvements)
• Legal Obligations: Processing required to comply with applicable laws

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party service providers who assist us in:

• Cloud hosting and storage services
• Payment processing
• Analytics and performance monitoring
• Customer support tools
• Email and communication services

4.2 Meta/Facebook Integration

When you use Meta login or connect your Meta account, certain data is shared with Meta through:

• Meta SDK and authentication services
• Cookies and pixels for analytics
• API integrations for service functionality

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Maintain backup and business continuity (up to 90 days after account deletion)

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information through your account settings.

6.2 Data Deletion

You can request deletion of your personal information by:

• Deleting your account through account settings
• Contacting us at general@jakex.ai
• Using the data deletion request form in your account dashboard

6.3 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link in any promotional email or adjusting your communication preferences in your account settings.

6.4 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

6.5 Opt-Out of Personalized Advertising

You can opt-out of personalized advertising by:

• Adjusting your ad preferences in your account settings
• Using Meta's ad preferences controls
• Enabling "Do Not Track" in your browser settings

6.6 GDPR Rights (EEA Users)

If you are located in the EEA, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

6.7 CCPA Rights (California Users)

If you are a California resident, you have rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage with reputable cloud providers
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services (including Meta/Facebook). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

We will respond to your request within 30 days.